How do I return or exchange an item?
Only items purchased from Lostmexican.com can be exchanged through Lostmexican.com. If you purchased a Lostmexican product from a retail store, please return your purchase to that store.

To return a package, call our Customer Service for a Return Merchandise Authorization (888)890-3174.
Send a copy of your packing slip (sales receipt) and with a note explaining what you are returning and why.
Address your package to:
39359 Co. Rd. 19a
Woodland, CA 95695
Write your Return Number on the outside of your package and we recommend sending via US MAIL as it is usually the easiest and cheapest. We recommend that you track your return package to confirm that it has been received. Please consider insuring larger returns. These services are available through the US Postal Service.
Packages must be returned prepaid. Lostmexican.com will not accept any COD packages. Your returned item will be replaced or refunded to the credit card originally used. If you ordered by mail with a money order, a refund check will be issued. You are responsible for return shipping costs. Shipping for returns or exchanges is non-refundable except in the event that wrong or defective merchandise has been shipped to the customer.

What if I want to cancel my order?

You must call or email within 24hours of placing an order. If order has been shipped you have to pay for shipping the item back  and you will be refunded the price of the item as soon as item is received….